| Level | Officer / Role | Response Time | Action | Status |
|---|---|---|---|---|
| Level 1 | Assistant Officer | 24 hours | Initial Check | Open |
| Level 2 | Department Head | 48 hours | Decision / Escalate | In Progress |
| Level 3 | Senior Manager | 72 hours | Final Resolution | Closed |
Call us at 1800-123-456
| Department | Total Complaints | Resolved | Pending | Resolution % |
|---|---|---|---|---|
| Rural Development | 120 | 95 | 25 | 79% |
| Education | 80 | 60 | 20 | 75% |
| Health | 50 | 45 | 5 | 90% |
| Panchayat Raj | 70 | 50 | 20 | 71% |